Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes (Paperback)

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Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes (Paperback)

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Everyone working in organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. In such cases it is normal for people to find ways of completing their work in such a way that they can get around, or just simply avoid, the procedure or system that has caused the problem. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. Using a wide range of case studies and interdisciplinary research, this book gives researchers and practitioners invaluable information on the nature of this pervasive organizational phenomenon and shows how they can be dealt with in order to improve organizational performance.
Product Details ISBN: 9781107683143
ISBN-10: 1107683149
Publisher: Cambridge University Press
Publication Date: August 6th, 2015
Pages: 400
Language: English