Digital Governance in Municipalities Worldwide (2009): A Longitudinal Assessment of Municipal Websites Throughout the World (Paperback)
The Digital Governance in Municipalities Worldwide Survey assessed the practice of digital governance in large municipalities worldwide in 2009. This research, replicating our continuing surveys in 2003, 2005 and 2007, evaluated the websites of municipalities in terms of digital governance and ranked them on a global scale. Simply stated, digital governance includes both digital government (delivery of public service) and digital democracy (citizen participation in governance). Specifically, we analyzed security, usability, and content of websites, the type of online services currently being offered, and citizen response and participation through websites established by municipal governments (Holzer & Kim, 2007).
Dr. Marc Holzer, Dean of the Rutgers School of Public Affairs and Administration, is a leading expert in performance measurement, public management and e-governance. He is the founder and director of the National Center for Public Performance, a research and public service organization devoted to improving performance in the public sector. He also developed the E-Governance Institute, created to explore the on-going impact of the internet and other information technologies on the productivity and performance of the public sector, and how e-government fosters new and deeper citizen involvement within the governing process.