Frequently Asked Questions
You don’t have my favorite book on the shelf, how can you call yourself a bookstore?! While we are bigger on the inside than we appear from the outside, there’s still not enough room for all the books that have ever been published. Ask one of our booksellers to check when a title will be restocked–we’re happy to order something if it’s not on the shelf. We place orders every day, and books typically arrive in 3-5 business days.
What is your return policy? We will accept undamaged merchandise with all price tags and packaging intact up to two weeks after purchase for a refund to the original payment method. After two weeks, we can offer store credit or an exchange on a case by case basis.
Are you hiring? Follow us on social media and subscribe to our newsletter to be the first to know, or check out our Employment page.
Do you accept checks? Yes! We accept cash, checks, all major credit cards, Downtown Dollars, and Apple/Google Pay.
How do I join a virtual event? Register on Eventbrite (and follow us there to receive updates whenever we schedule something new).
How do I schedule an event with Country Bookshelf? Email us at email@example.com.
Do you sell audiobooks? We have a limited number of CD titles on hand, as well as a great digital audiobook partner, Libro.FM who we LOVE! Click here for more information.
Do you work with schools? Absolutely! We love supporting readers wherever we can. We offer Book Fairs for local schools, as well as a 20% Montana Teacher Discount for materials used in the classroom. If you’re interested in having an author or illustrator talk to your class, contact us at firstname.lastname@example.org
Can I do a bulk order for my business? Yes, call us (406-587-0166) or email email@example.com for more details.
Do you do book repair? Nope, sorry! We do, however, have some books about book repair and binding if you want to learn a new skill.
Do you buy used books? No, we only sell new books. Visit our neighbor Vargo’s Jazz City & Books down the street, or find Isle of Books at their new location on Mendenhall for great used titles.
How do I shop online? You can search titles, browse staff recommendations, preorder upcoming titles, and more, all on our website. We accept payment via credit card, Paypal, or Country Bookshelf Gift Certificate online. See our shopping online guide for more details.
Can you deliver a book to my mom? Yes, and the rest of your family and friends as well! We offer in-town delivery for $1, along with priority and media mail shipping options from USPS.
Do you allow pets in your shop? As long as they’re leashed and potty trained. We love seeing your furry friends and family members!
Will you sell the book I wrote? Congratulations on your new book! Complete this form to see if you’re eligible for our consignment program.
Will you carry my greeting cards/magnets/pottery? Maybe, is it cool? Email firstname.lastname@example.org with details and wholesale pricing.
Do you sell gift certificates? Absolutely we do! You can purchase them in store, or HERE online! You can also use them online if your driveway is snowed in or there’s a bear in the doorway.
Are you open every day? Yep! We’re currently open 9:30am to 6:30pm daily. Check our homepage and follow us on social media for updates on holiday hours and closures.
Can I bring food/drink into your store? Sure, just don’t have a dance party.
Can I have a dance party? Sure, as long as we’re invited! Just don’t spill any food or drink that can damage the books.
How does the frequent shopper program work? For every $150 spent with us in-person, online, or over the phone, we offer $10 off your next purchase! (Though credits won’t be applied to online orders unless requested in the order comments). Credits will accumulate if you’re saving them for a special splurge. If you have any old punch cards at home, bring them in and we can add them to our system.
How is your long-distance relationship with Cactus records going? Very well, thank you!