Returns Policy

What is your return policy?

Country Bookshelf accepts returns of merchandise in new condition within 14 days of purchase with a receipt. Returns under these terms can be credited back to original payment method or in store credit. More details below.

 

Order Cancellations

Orders that you submit online are processed usually within 24 hours and may not be able to be cancelled, and you may need to wait until you receive the merchandise in order to return it. If you need to cancel an order, please email staff@countrybookshelf.com right away, and if at all possible, we will cancel your order. Please note that this is not guaranteed until you have communicated with Country Bookshelf staff.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, personalized items, perishable goods such as food, newspapers or magazines. These items are not eligible for return, refund or exchange.

 

Shipping

To initiate a return, please email us at staff@countrybookshelf.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 28 W Main St, Bozeman, MT, 59715.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.